Refund Policy

Refund Policy

At MadToyz, we're committed to delivering high quality products and a smooth, reliable experience for every customer.

Damages & Issues

Please inspect your order upon delivery.

If your item arrives damaged or incorrect, contact us within 30 days of delivery so we can make it right.

To request a replacement or refund:

• Email us at support@shopmadtoyz.com
• Include clear photo or video evidence of the issue

If approved, we will provide a replacement or full refund at no additional cost.

Returns & Refunds

Refunds are only issued in verified cases such as:

• Damaged or defective products
• Incorrect items received

European Union 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

To be eligible:

• The item must be unused, unworn, and in its original packaging
• Proof of purchase is required
• Customers are responsible for return shipping costs

Company Information

MadToyz is owned and operated by JF Capital LLC.